Our Award History

Our focus on providing the best possible service to both our advisers and their clients has meant a great deal of industry recognition in recent years. The following provides a brief overview of some of the other major awards we have won in the recent past.

Financial Adviser 5 star service awards - 2010

  • Achieved sixth consecutive ‘5 Star’ accolade in the Life and Pensions category
  • Awarded third consecutive ‘5 Star’ accolade in the Mortgage Lender and Packagers category

2009

Voted Company of the Year 2009 - Financial Adviser 5 star service awards

  • Achieved fifth consecutive '5 Star' accolade in the Life and Pensions category
  • Awarded second consecutive '5 Star' accolade in the Mortgage Lender and Packagers category

Moneyfacts Awards 2009

  • Best Enhanced Annuity Provider
  • Runner up: Best Lifetime Mortgage Provider

Financial Adviser Life & Pensions Category 2009

  • Winner of Best Provider (Annuities)

IFA Census Campaign awards 2009

  • Voted 1st place - Annuities - Best IFA Marketing Campaign 2009 
  • Voted runner-up - Best overall IFA Marketing Campaign 2009 

2008

Financial Adviser 5 star service awards:

  • Achieved fourth consecutive '5 Star' accolade in the Life and Pensions category
  • Voted '5 Star Service Provider' for equity release in the Mortgage Lender and Packagers category
  • Mortgage Solutions Equity Release Awards 2008 - Winner of Best Provider (Service)

October 2008

  • Sesame Service Provider Index - Voted no. 1 for service for the third time in a row
  • Bankhall Provider Awards - Voted 'Specialist Provider of the Year' for the second consecutive year

June 2008

  • Financial Adviser Online Service Awards - Won the '5 Star' accolade in the for the second year running

April 2008

  •  Financial Adviser Product Provider awards
  • Awarded 'Equity Release Lender of the Year'
  • Achieved 2nd place for 'Annuity Provider of the Year'
  • Maintained a leading position in the ABI Customer Impact survey , which measures the quality of service and care given to customers

January 2008

  • Sesame Service Provider Index - Voted no. 1 for service
  • Financial Adviser Service Awards - Achieved the '5 Star' service accolade in the Life and Pensions Providers category at the for three consecutive years
  • Investment Life & Pensions Moneyfacts - Awarded 'Best Lifetime Mortgage Provider' for Equity Release
  • Bankhall Provider Awards - Voted 'Specialist Provider of the Year'
  • Threesixty Provider Awards - Won 'Best Service Award'  

Useful Links Making annuities easier with our award-winning service (pdf)   

Annuity toolkit

ER Toolkit