This website is intended for use by UK based intermediaries only. This site is not intended for use by customers. If you are a customer please go to our main website which is www.justretirement.com, or alternatively speak to your relevant financial adviser. If you do not have an adviser and would like one, please visit www.unbiased.co.uk.
To call us, please telephone 01737 233296.
Please note your call may be monitored and recorded.
What to do if you are unhappy
The first step is for us to understand the problem. You can share your concerns with our staff either in person, by telephone, fax, email or letter as follows:
Tel: 0845 302 2287
Fax: 0845 301 2287
(Lines are open Monday – Friday 8:30am to 5:30pm local call rates apply)
Email: complaints@justretirement.com
Or write to:
The Customer Service Manager
Just Retirement Limited
Vale House
Roebuck Close
Bancroft Road
Reigate
Surrey RH2 7RU
Should you feel that your complaint is not dealt with to your satisfaction, you can take the matter up with the Financial Ombudsman Service at:
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 080 1800
Making a complaint will not prejudice your right to take legal proceedings.
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It is our intention that the information contained within this website is accurate. We have taken all reasonable steps to ensure that it is up-to-date and where relevant, reflects the current views of our experts. However, we do not accept any liability for errors or omissions in the information supplied and if you require clarification on anything, our recommendation is that you contact us at the above address for verification.
We also will take all reasonable steps to ensure this website is available to advisers at all times. However, we will not be held liable if it is unavailable for any reason.At times we may need to suspend access to provide routine maintenance and relevant updates. We will aim to do this as quickly as possible.
We have taken all reasonable steps to ensure this website is accessible using widely available software packages. We will not be held responsible for any technical problems you may suffer as a result of using this website, or any of the content contained within it.
This website contains links to other websites provided to third parties. The responsibility for the availability and content of these sites does not rest with Just Retirement.