Our research shows that we enjoy a 97% customer satisfaction rate with the service that we offer*. Here is what some of our customers have told us:
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"I was extremely satisfied with the service."
"I felt comfortable and confident that my adviser provided me with all the information we needed to make the right decision. I would not hesitate in recommending you to my friends."
Mrs B
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"I was very relieved and impressed..."
"Just Retirement was recommended to me by my financial adviser. I was very relieved and impressed with the speed with which the whole transaction was carried through from start to finish. I have paid off debts which were giving me sleepless nights and started saving again."
Mr J
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"I would rate the service a 10 out of 10."
"Everything went very smoothly and there was nothing I could fault. Everyone I dealt with worked hard for me – my adviser even told me about extra benefits I was entitled to which was a nice bonus."
Mr M
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"If we want to go on holiday, we can do so now."
Taking equity release has enabled us to do things in our home and to have a better life - there is no need to worry about anything, if we want to go on holiday we can do so now"
Mrs K
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"We are very pleased with your service".
"From initial contact to final result – courtesy, efficiency and promptness. We are very pleased with your service and happy that we chose you - many thanks".
Mr D
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Useful links About our advice process
Uses of equity release
* Source: Just Retirement Solutions Treating Customers Fairly Survey 2010. Aggregate of scores from surveys completed in 2010.