When we provide financial advice, our adviser will look at your individual circumstances and needs and only recommend equity release if it meets them.
We take you through a step by step advice process to ensure you fully understand all your options and help you to be confident in your decision.
Who regulates us?
The Financial Services Authority (FSA) regulates companies selling or advising on equity release. This means they have to meet certain standards that the FSA monitors. The FSA can take action against these companies if they don't meet those standards. Read more about the FSA.
How to escalate any complaints
In the first instance, please contact our quality assurance team. If we can't resolve a complaint you can take your grievance to independent body the Financial Ombudsman Service (FOS).
The trade body aiming to help consumers
All of the product providers on our panel are members of an industry body that aims to both protect and educate consumers considering equity release - Safe Home Income Plans (SHIP). Read more about SHIP.
Useful links
The advice timeline
Learn about equity release