Everyone has a vision of their perfect retirement. As a specialist equity release advice service, our purpose is to help that vision become a reality.
Important details about our specialist approach
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Putting you first
Since we always seek to put our customers' needs first, this allows us to provide an experience that feels truly different - we don't just recommend a product from our range of carefully selected providers, we aim to create a positive financial outcome through the advice we offer having fully understood your personal situation.
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Reviewing your state benefits
Whether you ultimately decide to take out an equity release plan or not, we always undertake a full state benefits review. We look at which benefits you are entitled to and which you are actually claiming. This gives us a clearer picture of the effects of taking out equity release.
Of the people we speak to, 1 in 5 are indentified as missing out on state benefits worth an average of £871 per year.
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Encouraging you to speak to your close friends and family
Equity release has many benefits, but we know it's not right for everyone. That's why we actively encourage you to include your family and close friends in the decision-making process - including any meetings we have with you to discuss your options. We want you to be happy with your decision and confident that it provides the solution you're looking for.
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Happy to say no
Equity release has to be right for your particular needs and circumstances. If it is not the right opition for you, our advisers will clearly state the reasons why. |
Asking for feedback
Approximately one month after a customer completes on an equity release plan we ask for feedback on their experience. We also ask people who didn't go ahead with equity release for their feedback. Additionally, a quarterly survey to all customers helps us understand how they rate the service we provide, and where we need to make changes. |
Sensitive to our customers' needs
Financial matters can be confusing - especially if you haven't had to think too much about them before. It's not always easy to keep track of things, and some of the decisions that need to be made can seem overwhelming. Our advisers are there to provide financial advice on a range of equity release products, and any commitments you make are in your best interests. |
Carefully selecting providers
All the product providers we recommend are members of the Equity Release Council (formerly known as Safe Home Income Plans or SHIP). The Equity Release Council is an industry body that is there to safeguard your interests and has a strict code of conduct for all members. |
Transparent charging
We are very clear about the amount you pay for the service you receive from us. Our analysis of your state benefits and advice on equity release is without obligation - meaning you can walk away at this point without paying anything. If you decide to proceed with an equity release plan that we recommend there will be a fee of £749 for advice and arranging the equity release plan Just Retirement Solutions recommend. This fee is payable on completion. |
Useful linksHow our advice service works
The Equity Release Council
What our customers say