Finding the right solution

Based on their personal situation, Just Retirement Solutions will offer a free initial consultation and a choice of face-to-face or telephone based advice. By understanding their hopes and concerns for the future, our professional advisers talk customers through all the options available and help them understand how equity release works and which product, if any, is most suitable.

Importantly, our advisers will also discuss the potential downsides of equity release and ensure that these are fully understood before any final decisions are made. If equity release is not the right solution in a particular case then this will be made clear. But, when equity release is considered appropriate, the most suitable product will be identified from a panel of competitive products from leading providers.

The panel is normally able to satisfy 98% of customer needs but, if an additional solution is required, we are able to access this from the rest of the market.Our process encourages consultation with family and solicitors to ensure that everyone is comfortable with the recommendations made.

Just Retirement Solutions researches all our customers for product understanding and satisfaction. This research shows a 99% customer satisfaction rate with the service which we offer.