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Treating Customers Fairly

The fair treatment of everybody who we come into contact with is central to Just Retirement's ethos and is, in part, evidenced by the awards we have won for our service and the satisfaction that our customers express in their dealings with us. 

ABI Customer Impact

The Association of British Insurers runs extensive annual research, known as the 'Customer Impact Study', which measures who well customers believe they are being treated by the life and pensions industry, including Just Retirement. In 2010 35 companies took part and over 20,000 people were contacted, making it one of the most comprehensive studies of financial services customers ever undertaken in the UK.

Just Retirement Limited is particularly proud of the positive feedback we received about how we care for our customers and treat them fairly. We want all our customers to be confident in the knowledge that they are dealing with a company which puts fair treatment of customers at the very heart of what we do.

Download this document to see in more detail how Just Retirement Limited performed in 2010.

Our key results are outlined in the table below: 

  Key satisfaction indicators Customer focus Customer advocacy Industry reputation
 

Overall quality of product/ service

Overall satisfaction with product purchased

'Really cares about its customers'

'Is easy to do business with'

‘Treats customers fairly’

Likely to recommend

Excellent industry reputation
JR 2010 66% 57% 87% 90% 94% 66%  48%
JR 2009 75% 64% 89% 95% 94% 68% 48%
Key:
 
Just Retirement’s score falls within the top 25% of the industry scores
 
Just Retirement's score falls within the top 50% of the industry scores

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