At Just Retirement, we are committed to treating all our customers fairly, ensuring that we support them fully through the purchase process and then when they become a customer. As the vast majority of our customers are for life we take ongoing care of the relationship very seriously.
We like to make sure that our customers are happy with the service they have received from us and conduct regular surveys to gather feedback.
Here you will find the latest comments from some of our annuity and equity release customers in 2011.
Annuity customers
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"I considered your service to be excellent - I was kept informed at all times, you were very efficient, courteous and prompt in all my dealings with you."
Mr C, Yorkshire
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"Everything was very clear and easy to understand. Other financial services companies didn't explain a lot of things which have now affected my pension badly. If I had known about your company earlier I would have made different decisions."
Mrs H, West Sussex
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"Everything was very clear and explained properly so I completely understood my policy and what happened next."
Mrs S, Yorkshire
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| "You were very helpful. I was guided through the over-complicated process of changing from one provider to another, and you treated me like a customer in a good old fashioned way with no trace of the sophisticated wheeler-dealing that is so common these days. I could even call up and speak directly to someone."
Mr F, Leicester
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"All of my calls were dealt with true professionalism. You’ve been wonderful with us, both me and my husband – everybody seemed so nice."
Mrs L, West Yorkshire
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| "Every question was answered with very nice clear explanations. Nothing seemed too much trouble for the adviser so I felt happy and confident and will recommend your company as much as possible - excellent. If all of your staff are as good you have a great workforce."
Mrs C, Yorkshire
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Equity release customers
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"Just Retirement was recommended to me by my financial adviser. I was very relieved and impressed with the speed with which the whole transaction was carried through from start to finish."
Mr J, London
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| "Taking equity release has enabled us to do things in our home and to have a better life - there is no need to worry about anything, if we want to go on holiday we can do so now."
Mrs K, East Sussex
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"Equity release has given me my life back. I have been extremely pleased with the service I received. Everything was made very clear to me and I am grateful for the work done on my behalf in paying off the mortgage on my house and the purchasing of the freehold. Thank you very much!"
Mrs P, Berkshire
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"Everything went well during the process. From our first enquiry to payment of the cheque, it was all first class. All of our enquiries were answered promptly and clearly with excellent customer service at all times. I would certainly recommend Just Retirement."
Mr M, Yorkshire
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"From initial contact to final result – courtesy, efficiency and promptness. We are very pleased with your service and happy that we chose you - many thanks."
Mr D, Kent
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